Shipping Policy

Fig Face offers Ground shipping (4-9 business days), Expedited shipping (2-5 business days) and Priority shipping (1-3 business days).  Shipping costs will not be refunded if the order is returned.

Fig Face online orders are shipped on business days (Monday - Friday, excluding major holidays). Orders shipped via Ground are processed and shipped within 2 business days, depending on product availability. 

Once your order has left our warehouse, you will receive a shipment confirmation email. The email will contain shipment details, your tracking number, and a link to the selected carrier site. If you have an active account, tracking information will also be updated for each order in the My Account section of our website.

Taxes & Duties

Prices displayed on the Fig Face site do not include taxes. When you proceed to purchase your order, sales tax (where applicable) and shipping charges will be calculated on the total value of product, and will be displayed on the checkout page.

Additional duty charges will be applicable to shipments outside of Canada.

If you have any questions, please email us at hello@figface.com.

Returns & Exchanges Policy

We will issue full refunds on unused products returned within 14 days of purchase.

Mailed returns purchased via PayPal will only be eligible for a refund to your PayPal account. Items purchased via PayPal returned to one of our Fig Bars are eligible for exchange or product credit.

Online exchanges are not available at this time.

Please note: gift cards are non-refundable or transferable.

Request a Return

1. Email hello@formulafig.com with the below information. We’ll process your return as quickly as possible.

■ Order Number
■ Item(s) to be Returned
■ Date of Order
■ Your Full Name
■ Your Full Address and Phone Number

2. Pack your products into a box with the original packing slip and drop off at your local carrier for shipment.

Please allow up to 14 business days for returns processing once your item(s) has been received at the warehouse.

If you have any questions, please email us at hello@formulafig.com.

Please note: We do not issue pre-paid return labels; sender is responsible for return shipping costs. Return shipping method must include tracking.

Online purchases may be returned in-store.